Thank you for choosing Uptown Pharmacy (“we,” “us,” or “our”). We are committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services (in-store, online, mobile, or digital communications). By using or accessing our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Scope & Applicability

Our pharmacy services, including prescription dispensing and delivery, are provided only within the State of Texas, in compliance with applicable state and federal law.

• This Privacy Policy applies to information we collect from or about you:
• When you visit or use our website(s) or mobile applications, or interact with us online.
• When you receive pharmacy or related health services (e.g., immunizations, MTM, testing, wellness checks) in person.
• When you communicate with us via text, email, phone, or other means.
• When you enroll in programs we offer (e.g., manufacturer programs).

It does not govern third-party websites, apps, or services to which we link. We encourage you to review their privacy policies.

2. Information We Collect

We may collect the following categories of information:

a) Information You Provide

• Identifiers: name, address, phone number, email, date of birth, Social Security number (if needed for certain programs).
• Health information / medical data: prescription history, immunization records, clinical data, test results (e.g., ).
• Program enrollment data: information needed for manufacturer partnerships, etc.
• Payment and billing information: insurance details, payment card data, and claim information.
• Communication content: messages, notes, patient–pharmacy texting content.
• Demographics: gender, language, etc..

b) Information Entered on Our Website

When you enter information such as your name, email address, or other contact details on our website, this information may be collected to help improve your experience and the functionality of our website, even if you do not submit the form.

All information is handled securely and used only for legitimate purposes. We do not sell or share your information with third parties for marketing without your consent, except as required to provide services or comply with legal obligations.

By interacting with our website and providing your information, you acknowledge and agree to its collection and use as described in this Privacy Policy.

c) Automatically Collected Information

When you access our website, mobile apps, or digital tools, we may collect:

• Device & browser data (IP address, device type, browser version, OS).
• Usage data: pages visited, time spent, navigation, clicks.
• Authentication logs, error logs.
• Cookies, web beacons, tracking technologies.
• Geolocation (if you permit it).

d) Information from Third Parties

We may receive information about you from:

• Insurance companies and payers.
• Health care providers.
• Laboratories or testing partners.
• Manufacturer or.
• Public and commercially available sources.

e) Aggregated / De-identification

We may aggregate or de-identify personal data so it no longer identifies you; such data is not subject to this Privacy Policy.

3. Use of Your Information

We use your information for purposes including:

Providing and managing health care services, medication dispensing, immunizations, MTM, and related clinical services.

Billing, claims processing, insurance coordination, and payment collection.

Operating our business: improving our services, analytics, training, audits, customer support, and quality assurance.

Communications: appointment reminders, service notifications, updates, transactional messages, patient outreach.

Regulatory compliance: maintaining records, reporting adverse events, audits, and legal obligations.

Security, fraud detection, and protection of rights, safety, and assets.

4. Disclosure of Your Information

We may share your information with:

• Healthcare Providers & Payers: physicians, hospitals, insurers, pharmacies for coordination of care or payment.
• Legal, Regulatory & Governmental Entities: as required by law (e.g., mandatory reporting, subpoenas, audits, public health).
• Health Oversight Agencies: for audits, investigations, and compliance.
• Emergency / Safety: to prevent serious harm to you or others.
• Transaction Counterparts: in the event of a merger, sale, reorganization, or transfer of assets.
• Your Direction or Authorization: where you authorize disclosure (e.g., to a family member, caretaker).

We will ensure recipients protect your information in a manner consistent with this policy and applicable law.

5. Your Rights & Choices

Even if you opt out of marketing, we may still send you transactional or legally required communications (such as prescription refill reminders or safety notices).

You have rights regarding your data:

• Access / Copy: Request access to your personal or health information.
• Correction / Amendment: Request correction of inaccurate or incomplete information.
• Restriction: Ask us to restrict certain uses or disclosures (where required or allowed by law).
• Confidential Communications: Request alternative communication methods (e.g., alternate phone or address).
• Accounting of Disclosures: Request a list of certain disclosures made in the past 12 months.
• Withdraw Consent: Where processing is based on your consent, you may withdraw it (though it may affect services).
• Opt-out: You may opt out of certain marketing or promotional communications (if permitted by law).
• Deletion: request deletion (“right to be forgotten”), subject to legal and regulatory retention obligations.

To exercise your rights, contact us at the contact information below. We may verify your identity before acting on your request. Some requests may be denied in whole or in part under applicable law (e.g., HIPAA, record retention requirements).

6. Data Security & Confidentiality

We use HIPAA-compliant administrative, physical, and technical safeguards to protect your information (e.g., encryption, access controls, audits). However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

We will notify you and any required regulatory authority in the event of a breach of unsecured protected health information, as required by law.

7. Retention of Information

We retain your personal and health information as long as necessary to provide services, fulfill legal obligations, resolve disputes, enforce agreements, or for archival and audit purposes, in compliance with applicable law.

8. Children’s Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect Personal Information from children under 13.
If we learn that we have collected such information, we will delete it.
For minors under 18, use of our Services, including prescription dispensing, must be authorized by a parent, guardian, or legally authorized representative.
Our Services are not intended for individuals under the age of 16 (or lower threshold where applicable). We do not knowingly collect personal information from such persons. If we learn that we have collected information from a minor without parental consent, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” will indicate when the policy was last revised. If changes are material, we will notify you (e.g., via email, banner on site) and seek consent if required. Continued use after such changes means you accept them.

10. Contact Us

If you have questions, want to exercise your rights, or wish to lodge a complaint, please contact:

Uptown Pharmacy
Address: 2920 Oak Lawn Ave, Dallas, TX 75219
Phone: (214) 935-9092
Email: hello@uptownrxpharmacy.com

If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health & Human Services Office for Civil Rights (OCR).